Meet and Greet and Returns:
All first-time clients must have an initial in-home meet and greet with Purr-fect Paws prior to any services commencing. This initial meet and greet is completely free. Any additional meet and greets will be charged at a rate of $20.00.
Payments, Early Returns and Cancellations:
Purr-fect Paws will invoice the pet owner prior to services commencing. Payment is due by the FIRST day of services. Should a client have a credit card on file, the credit card will be charged on the first day of pet care. Should the client return early, the remaining days will be put on account as a credit. Purr-fect Paws does not refund. Should the pet owner return early and not inform Purr-fect Paws of their return and we make a visit, the pet owner will be charged for said visit. A fee of $25.00 will apply to all returned/NSF cheques. Client is responsible for all costs of collection.
Tips are not expected, but are appreciated.
Must be made prior to 8am of the same day of service in order for a credit to be applied to the clients account
Each visit that falls on the following days will incur a $10 per day fee plus the regular rate of visits: Family Day, Good Friday, Easter Sunday, Victoria Day, Canada Day, BC Day, Labour Day, Thanksgiving, Remembrance Day, Christmas Eve, Boxing Day, New Years EveEach visit that falls on the following days will incur a $20 per day fee plus the regular rate of visits:Christmas Day and New Years Day
If the invoice is not paid within 14 days of the due date/first day of services, a $10.00 late fee will be applied to the invoice
Purr-fect Paws is authorized to enroll the client into the key ready program. The client agrees to provide Purr-fect Paws with 2 sets of key to their home to keep on file for future services. Should keys not be provided, we are happy to accept a key lock box code or a keyless access code instead. If only one key is provided, we will have a second copy created for a $5 fee. In case you live in a building with a fob, we agree to pick up and drop off keys your keys each time. However, we will charge a $15 fee each trip. All keys are labeled with a random code and can not be traced back to the clients house. If keys are not provided during the meet and greet, we will arrange to pickup you key for a $15 fee. If you'd like us to return your keys, we will do so in person for a $15 fee.
We do not accept keys hidden on premises and will not hide keys in any insecure location. No exceptions will be made - this is for you and your pets' safety
Please note that the above is not a complete list of our policies and procedures. It’s intended to help our clients understand the policies that are most likely to affect them.